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Operating Model Design

Transform Operations
for Sustained Success

Enhance the efficiency and effectiveness of your delivery functions with our modular turnkey frameworks, designed to fill critical capability gaps, or opt for a comprehensive operating model redesign. Embrace sustainable change, align with strategic objectives, and reduce costs—all achieved with predictable outcomes.

Learn what we offer

Navigating an aggressively accelerating market requires more than incremental improvements—it demands a transformative approach to operational excellence. Our services are designed to integrate seamlessly with your business, implementing systems, workflows, metrics, and change to empower your teams and enhance overall productivity.

Optimise your operating model with precision and predictability to tackle the needs of today, tomorrow, and the future

Modular turnkey frameworks to plug capability gaps

Address specific operational gaps with our modular, plug-and-play turnkey frameworks. Whether establishing robust customer validation capabilities or streamlining product management processes, our customisable frameworks integrate seamlessly into your existing operations, enhancing capabilities without disrupting ongoing activities.

Frameworks, processes, and workflows for:

Identifying opportunities
Uncovering needs and desired outcomes
Rapid quant/qual customer validation
Performance optimisation & CRO
And more…

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Visualisation of the Glue Product Design Research studies framework workflow followed by the Glue design, strategy and research team to deliver high-end client projects

Comprehensive service delivery operating model redesign

We assess and redesign your existing operational frameworks to better align with your business goals, ensuring every process is optimised for efficiency and effectiveness. Our strategic interventions are tailored to meet your unique needs, driving innovation and agility across functions.

Maturity matrix and roadmap
Departmental design
Frameworks, processes, and workflows
Tools, templates, and performance metrics
Governance plan, definitions, and guardrails

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Picture showing Glue strategists and designers collaborating with clients during a proposition validation in-person workshop

Change management for sustainable implementation

Successful transformation requires careful management of change. We guide your organisation through the transition, focusing on strategies that ensure high adoption rates and minimal disruption. Our change management experts work alongside your team to ensure smooth implementation and lasting impact.