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Business Process Improvement
Even the most capable and experienced commercial and product teams can face challenges when aiming for standardisation and greater efficiency. Common issues such as top-down decision-making, conditioned behaviours, aggressive growth, or just unclear expectation and process management can contribute to significant inefficiencies and are barriers that need to be overcome.
Our Business Process
Improvement capabilities:
Transition from a top-down decision tree process, to an agile, data qualified, prioritisation framework.
Challenge conditional thinking and legacy processes with robust, standardised, and lean alternatives.
Enhancing internal team capacities and capabilities to meet and exceed operational demands.
Standardising and automating key business processes for improved consistency and efficiency.
Ensuring processes and decisions are clearly aligned with commercial objectives and key results.
Implementing frameworks that enhance the predictability of outcomes, enabling accurate decisions and resource allocation.
We address these challenges with robust delivery models that are built on component-based, modular frameworks.
Our frameworks build process-oriented, data-back validation and delivery practices. With built-in quality controls, they empower internal capabilities to deliver with predictability and consistency.
For more information about our Business Process Improvement capabilities please complete the form below
Explore our Workshops and Training programmes to drive significant business process improvements.
Training & Workshops
We help a variety of organisations improve
their business processes
- Growing worldwide market share by 27.3%
- Achieving user growth of 1.1m in 6-months
- 37 critical UX recommendations identified
- Growing worldwide market share by 27.3%
- Achieving user growth of 1.1m in 6-months
- 37 critical UX recommendations identified
- Growing worldwide market share by 27.3%
- Achieving user growth of 1.1m in 6-months
- 37 critical UX recommendations identified
- Growing worldwide market share by 27.3%
- Achieving user growth of 1.1m in 6-months
- 37 critical UX recommendations identified
Viator
Research and validation for a leading travel app
- 2.5 year relationship
- 3 core journeys
- 1000+ participants & customers contributing to testing
- 2.5 year relationship
- 3 core journeys
- 1000+ participants & customers contributing to testing
- 2.5 year relationship
- 3 core journeys
- 1000+ participants & customers contributing to testing
- 2.5 year relationship
- 3 core journeys
- 1000+ participants & customers contributing to testing
Hastings Direct
Digital transformation for the UK’s biggest digital insurer
- 12 core features tackled
- 186 pains points identified
- 52 user interviews conducted
- 12 core features tackled
- 186 pains points identified
- 52 user interviews conducted
- 12 core features tackled
- 186 pains points identified
- 52 user interviews conducted
- 12 core features tackled
- 186 pains points identified
- 52 user interviews conducted
Eque2
Elevating two core business management platform experiences
- 11 experiments executed
- Conducted over 12 sprints
- Measurement period of 6 sprints
- 11 experiments executed
- Conducted over 12 sprints
- Measurement period of 6 sprints
- 11 experiments executed
- Conducted over 12 sprints
- Measurement period of 6 sprints
- 11 experiments executed
- Conducted over 12 sprints
- Measurement period of 6 sprints
Blinds2Go
Multi-site experiments for a category leader