Research & Validation

Our Research and Validation capabilities focus on transforming data-led intelligence into actionable insights. Whether commercial strategies, new market exploration, or performance optimisation, our approach ensures informed decision making at every stage.

  • Picture showing Glue strategists and designers collaborating with clients during a proposition validation in-person workshop
  • A broad look at various research boards identified speaking with users

Our Research and
Validation capabilities:

Data

Using various data sources ensures decisions are based on relevant and accurate information.

Intelligence

Conducting extensive research studies is critical for understanding market trends and customer needs.

Customers

Understand customer dynamics through generative, evaluative, qualitative and quantitative methods.

Propositions

Verifying the desirability and viability of generative or innovative propositions.

Benchmarking

Utilising research studies and competitor benchmarking to identify strategies for retaining a completive edge.

Prioritisation

Strategically qualify and prioritise backlogs to align with commercial objectives through data-led insights.

Validating commercial and product strategies with accurate data, relevant customer insights, and deep market intelligence, forms the basis of sustained success.

Research Studies πŸ”¬

Utilise qualitative, quantitative, and holistic data to build essential insights to qualify commercial opportunities, validating and de-risking further investment.

An image showing various screens of the Hastings direct customer journey, with an empathy map bellow and statistics from user testing.

Proposition Validation 🎯

Verify the desirability and viability of a commercial proposition with a range of research models. Accurately analyse essential metrics to validate a new proposition or improve an existing one.

Our proposition validation process helped us create a value proposition canvas for Wapp

Experience Review🚦

Our Experience Review sprint utilises audits, insights, and research methods to expose friction points, validate controllers, and build a qualified backlog of value-added releases.

Collection of experience review presentation boards

Backlog QualificationπŸ₯‡

Qualify and prioritise backlogs against commercial OKRs and align teams to maximise performance, utilisation, and efficiency. Aligning efforts for commercial growth.

A collection of Research content for Missguided validating their mobile app checkout designs

Stuck planning research studies?

Which Test? helps commercial and product teams build the perfect study.
Visual of the which test tool offered by Glue on the website, allowing clients to browse through a large list of research tools and process to fit their unique project need

Whether you want to leverage our frameworks to boost your internal capabilities, or seek an integrated partnership, we can assist in building or evolving your Research and Validation strategies.

We help a variety of organisations
with research and validation

  • Growing worldwide market share by 27.3%
  • Achieving user growth of 1.1m in 6-months
  • 37 critical UX recommendations identified
  • Growing worldwide market share by 27.3%
  • Achieving user growth of 1.1m in 6-months
  • 37 critical UX recommendations identified
  • Growing worldwide market share by 27.3%
  • Achieving user growth of 1.1m in 6-months
  • 37 critical UX recommendations identified
  • Growing worldwide market share by 27.3%
  • Achieving user growth of 1.1m in 6-months
  • 37 critical UX recommendations identified
Customer journey map created by interviewing Viator app users

Viator

Research and validation for a leading travel app

  • 12 core features tackled
  • 186 pains points identified
  • 52 user interviews conducted
  • 12 core features tackled
  • 186 pains points identified
  • 52 user interviews conducted
  • 12 core features tackled
  • 186 pains points identified
  • 52 user interviews conducted
  • 12 core features tackled
  • 186 pains points identified
  • 52 user interviews conducted
Picture of several buildings being built that illustrates the area of work of Glue's client Eque2, construction management software provider

Eque2

Elevating two core business management platform experiences

  • 2.24% conversion rate
  • 17.4% adoption rate
  • New proposition validated in 90 days
  • 2.24% conversion rate
  • 17.4% adoption rate
  • New proposition validated in 90 days
  • 2.24% conversion rate
  • 17.4% adoption rate
  • New proposition validated in 90 days
  • 2.24% conversion rate
  • 17.4% adoption rate
  • New proposition validated in 90 days
Picture of a Holland&Barrett store at night. The logo is well lit up and visible.

Holland & Barrett

Define, prototype, and validate new propositions

  • MoM conversion rate of 6.9%
  • LFL quarterly revenue of Β£265K
  • MoM conversion rate of 6.9%
  • LFL quarterly revenue of Β£265K
  • MoM conversion rate of 6.9%
  • LFL quarterly revenue of Β£265K
  • MoM conversion rate of 6.9%
  • LFL quarterly revenue of Β£265K
A user browsing through the Hafele quoting summary window page on a black laptop sitting on a wooden desk

Hafele UK

Future-proofing business strategy through UX, data, and optimisation

  • 2,161 leads generated with Β£155 spend
  • 24 participants recruited for the 90-day home study
  • Delivered in 100 days
  • 2,161 leads generated with Β£155 spend
  • 24 participants recruited for the 90-day home study
  • Delivered in 100 days
  • 2,161 leads generated with Β£155 spend
  • 24 participants recruited for the 90-day home study
  • Delivered in 100 days
  • 2,161 leads generated with Β£155 spend
  • 24 participants recruited for the 90-day home study
  • Delivered in 100 days

Holland & Barrett

90-day home study to validate a new market proposition

  • Validated with 4,499 travellers
  • 7 critical categories for improvement
  • Delivered over 3 sprints
  • Validated with 4,499 travellers
  • 7 critical categories for improvement
  • Delivered over 3 sprints
  • Validated with 4,499 travellers
  • 7 critical categories for improvement
  • Delivered over 3 sprints
  • Validated with 4,499 travellers
  • 7 critical categories for improvement
  • Delivered over 3 sprints
Customer journey map for Wapp showing how travellers think about and buy travel insurance

Wapp

Validating a new travel insurance proposition

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