Commercial Strategy

Commercial Strategies are often a continuation of legacy practices and conditioned thinking, but challenging these strategies, building new intelligence, and validating the viability and desirability with data-led insights, can unlock significant opportunities.

  • Picture showing Glue strategists and designers collaborating with clients during a proposition validation in-person workshop
  • Visualisation of a whiteboard-based remote Discovery workshop led by Glue for the construction manager platform provider Eque2 software named Construct Cloud.

Our Commercial
Strategy capabilities:

Identification

Discovering opportunities and growth levers through purposeful methods to accelerate commercial gains.

Insights

Through generative and evaluative, qualitative and quantitative methodologies, we form data-driven insights.

Strategy

Build commercially validated and viable strategies that align with business objectives.

Validation

Research studies to validate strategies, propositions, and opportunities, ensuring relevance and sustainability.

Alignment

Aligning commercial strategies with market trends and customer dynamics, ensuring relevance and impact.

Qualifiction

Qualifying and prioritising development backlogs and strategic initiatives against commercial OKRs.

Our Commercial Validation frameworks are purposefully built to challenge inherited behaviours, identify opportunities, align commercial OKRs, and validate with data-led insights.

Proposition Validation 🎯

Verify the desirability and viability of a commercial proposition with a range of research models. Accurately analyse essential metrics to validate a new proposition or improve an existing one.

Our proposition validation process helped us create a value proposition canvas for Wapp

Research Studies 🔬

Utilise qualitative, quantitative, and holistic data to build essential insights to qualify commercial opportunities, validating and de-risking further investment.

A broad look at various research boards identified speaking with users

Experience Review 🚦

Our Experience Review sprint utilises audits, insights, and research methods to expose friction points, validate controllers, and build a qualified backlog of value-added releases.

Collection of experience review presentation boards

Identification Sprint 🔭

Purposefully disruptive and explicitly designed to discover innovative breakthroughs and big-growth levers that accelerate commercial gains.

Picture of travellers outdoor using the Wapp travel mobile app insurance service designed by Glue

Backlog Qualification 🥇

Qualify and prioritise backlogs against commercial OKRs and align teams to maximise performance, utilisation, and efficiency. Aligning efforts for commercial growth.

A collection of Research content for Missguided validating their mobile app checkout designs

Whether you want to leverage our frameworks to boost your internal capabilities, or seek an integrated partnership, we can assist in building or evolving your Commercial Strategies.

We help a variety of organisations
with commercial strategies

  • Validated with 4,499 travellers
  • 7 critical categories for improvement
  • Delivered over 3 sprints
  • Validated with 4,499 travellers
  • 7 critical categories for improvement
  • Delivered over 3 sprints
  • Validated with 4,499 travellers
  • 7 critical categories for improvement
  • Delivered over 3 sprints
  • Validated with 4,499 travellers
  • 7 critical categories for improvement
  • Delivered over 3 sprints
Customer journey map for Wapp showing how travellers think about and buy travel insurance

Wapp

Validating a new travel insurance proposition

  • £1m cash-based pilot business in 1 year with 1 branch
  • QoQ trade with 2 branches taking as much cash as 14 TP branches
  • £1m cash-based pilot business in 1 year with 1 branch
  • QoQ trade with 2 branches taking as much cash as 14 TP branches
  • £1m cash-based pilot business in 1 year with 1 branch
  • QoQ trade with 2 branches taking as much cash as 14 TP branches
  • £1m cash-based pilot business in 1 year with 1 branch
  • QoQ trade with 2 branches taking as much cash as 14 TP branches
A warehouse main entrance photo of the Built builders merchant

BUILT/

A better builder's warehouse built from the ground up

  • 4% channel revenue share for 9 consecutive months
  • YoY growth performance
  • 36% LFL, 37% LFL and 30% LFL growth
  • 4% channel revenue share for 9 consecutive months
  • YoY growth performance
  • 36% LFL, 37% LFL and 30% LFL growth
  • 4% channel revenue share for 9 consecutive months
  • YoY growth performance
  • 36% LFL, 37% LFL and 30% LFL growth
  • 4% channel revenue share for 9 consecutive months
  • YoY growth performance
  • 36% LFL, 37% LFL and 30% LFL growth
Wolseley UK customer using the desktop website

Wolseley UK

Progressive thinking for a digital future

  • Fully qualified backlog realised
  • 153 trends identified
  • Conducted across a 10-day sprint
  • Fully qualified backlog realised
  • 153 trends identified
  • Conducted across a 10-day sprint
  • Fully qualified backlog realised
  • 153 trends identified
  • Conducted across a 10-day sprint
  • Fully qualified backlog realised
  • 153 trends identified
  • Conducted across a 10-day sprint
Picture of travellers outdoor using the Wapp travel mobile app insurance service designed by Glue

Wapp

Setting out future innovation for growth

  • MoM conversion rate of 6.9%
  • LFL quarterly revenue of £265K
  • MoM conversion rate of 6.9%
  • LFL quarterly revenue of £265K
  • MoM conversion rate of 6.9%
  • LFL quarterly revenue of £265K
  • MoM conversion rate of 6.9%
  • LFL quarterly revenue of £265K
A user browsing through the Hafele quoting summary window page on a black laptop sitting on a wooden desk

Hafele UK

Future-proofing business strategy through UX, data, and optimisation

  • 41 experiment candidates identified
  • 128 events IDs created for tracking
  • Delivered in 2-weeks
  • 41 experiment candidates identified
  • 128 events IDs created for tracking
  • Delivered in 2-weeks
  • 41 experiment candidates identified
  • 128 events IDs created for tracking
  • Delivered in 2-weeks
  • 41 experiment candidates identified
  • 128 events IDs created for tracking
  • Delivered in 2-weeks
Collection of experience review presentation boards

Blinds2Go

Experiment backlog identification

  • 2.24% conversion rate
  • 17.4% adoption rate
  • New proposition validated in 90 days
  • 2.24% conversion rate
  • 17.4% adoption rate
  • New proposition validated in 90 days
  • 2.24% conversion rate
  • 17.4% adoption rate
  • New proposition validated in 90 days
  • 2.24% conversion rate
  • 17.4% adoption rate
  • New proposition validated in 90 days
Picture of a Holland&Barrett store at night. The logo is well lit up and visible.

Holland & Barrett

Define, prototype, and validate new propositions

  • 2.5 year relationship
  • 3 core journeys
  • 1000+ participants & customers contributing to testing
  • 2.5 year relationship
  • 3 core journeys
  • 1000+ participants & customers contributing to testing
  • 2.5 year relationship
  • 3 core journeys
  • 1000+ participants & customers contributing to testing
  • 2.5 year relationship
  • 3 core journeys
  • 1000+ participants & customers contributing to testing
An image of two hands holding a phone in front of the desk. The phone shows the homepage of the Hastings direct app.

Hastings Direct

Digital transformation for the UK’s biggest digital insurer

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